Service Chapter  
       
 
  Sales Service
 
 
  The main factor behind the continued expansion of Phoegon Resources is service. Senior management personally oversee the processing of each customers' order. This has significantly reduced supply lead times to the extent where over 50% of all the sales are delivered from our warehousing system close to port within reasonable short period of time after an order is placed. Customers purchasing items on an indent basis are kept informed as to the shipping schedule and expected delivery date of their order. This "hands on" approach to service has enabled Phoegon Resources to become well regarded among our customers as a reliable supplier of raw materials and finished cargoes.
Technical Service
 
 
  Phoegon Resources has built up considerable expertise in the use of the products it supplies. Technical input from Phoegon Resources into our customers' research and development programs has resulted in new applications for our range of raw materials, and indeed new products to be marketed by our customers. A significant increase in our sales is due to new applications being found for existing product lines.
 

 

 

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